Horrific flight. Original flight cancelled and rebooked in planes and seats that don’t fit my body. Not given a seat that I paid for or could fit in. Complained on four different levels an no satisfactory response. Knees bruised and flew five hours in pain and discomfort.

Arik is the worst airline ever. Although this is not the first time Arik has cancelled my flight, this time I'm leaving a review so people can be aware of their actions and avoid using Arik. My flight for Dec 12, 01 PM QRW-LOS was first rescheduled to 11:00 AM the same day and was later cancelled. According to Arik, the next possible flight is 1/1/26, so I requested a refund, and they sent a refund form. This is not the first time Arik has refunded my money and their refund process is hectic, they will ask for your bank statement and many other irrelevant information. A friend of mine told me he had similar experience with Arik but they refunded the ticket back without him having to fill the form because he called from his UK number and threatened them. The first time Arik cancelled my flight was ASB-LOS, and they cancelled the flight just 1 hour before the time. If you know you have something important to do, DON'T USE ARIK. Don't say you were not warned!!

One of my best economy long haul experiences in decades. My flight was the 26 hour trek from Melbourne to London with stops in Bandar Seri Begawan and Dubai. Cabin was comfortable, air temperature and ventilation was perfect and the cabin crew were more attentive and more genuine than Qatar's cabin crew on my outward business class journey had been. Catering was good and plentiful, and served at convenient times. I flew 3 sectors with 3 different cabin crews. The consistency and standard of service was jaw-droppingly impressive. I disembarked in London having thoroughly enjoyed the journey and looking forward to the opportunity to fly Royal Brunei Airlines again. Other airlines really need to take notice of this airline so they may learn how to "do it" properly. Thank you RBA.